Advice During Flooding


In an immediate flood emergency or where there is a risk to life, call 999.

If you are affected by floodwater from:

The Road

Contact your local authority highways department

A Main River

Contact the Environment Agency on 0345 988 1188 or type talk 0845 602 6340

A public sewer or burst water main

Contact Severn Trent Water on 0800 783 4444

For any sources of flooding, upon receiving an alert and knowing the risks in your area – take the following steps to stay safe whilst protecting yourself and your property:

  • Move valuable items upstairs and put flood protection measures in place
  • Secure any outside items that may cause further damage
  • Turn off utilities to parts of the property that may be flooded and do not drink water from the mains supply - it may be contaminated
  • Tune into local media for updates and follow advice form the emergency services
  • Keep up to date with alerts and forecasts - check the live flood warning map, 3 day forecast, weather warnings and current river levels
  • Do not try to walk through flood water, it may be deeper than appears or be concealing dangerous obstacles
  • Avoid driving through flood water; you may be putting yourself and others at risk. For information on driving and dealing with floods, visit the Driver & Vehicle Standards Agency
  • Drink bottled water until assured the mains is free from contamination

Further Advice

For more tips on action to take, see our Before and After Flooding advice